Returns and exchanges

Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period shall expire after 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of such goods.

To exercise the right of withdrawal, you must notify REDONDO IGLESIAS S.A.U. / Avgda. Reial Monestir Santa Maria de Poblet nº 68 / 46930 Quart de Poblet (Valencia) contacto@redondoiglesias.comyour decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form below, although its use is not mandatory.

In order to meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the expiration of the withdrawal period.

Consequences of withdrawal

In the event of withdrawal by you, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any charges as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.

You must return or deliver the goods directly to us without undue delay and in any event not later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal shall not apply to contracts relating to:

– The supply of goods that may deteriorate or expire rapidly.

Sample withdrawal form

– To the attention of REDONDO IGLESIAS S.A.U. / Avgda. Reial Monestir Santa Maria de Poblet nº 68 / 46930 Quart de Poblet (Valencia)

– I/We hereby inform you (*) that I/We hereby withdraw from my/our (*) contract for the sale of the following good/provision of the following service (*)

– Ordered on/received on (*)

– Name(s) of consumer(s) and user(s)

– Address of the consumer and user or consumers and users

– Signature of the consumer and user(s) (only if this form is submitted on paper).”

– Date

(*) Delete as appropriate.